PRIVACY POLICY
1. COMPANY INFORMATION This Privacy Policy is issued by CANDANS SERVICES LTD, a private limited company registered in England and Wales under Company Number 17293796. Our registered office is located at Office 1312, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom. We are a digital marketing and photography agency providing social media management, SEO, content marketing, PPC advertising, email marketing, brand strategy, commercial photography, product photography, and photo editing services. 2. DATA CONTROLLER For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, CANDANS SERVICES LTD is the data controller of your personal information. 3. INFORMATION WE COLLECT We may collect and process the following categories of personal data: Identity Data: Name, title, company name. Contact Data: Email address, phone number, postal address. Business Data: Company information, industry, marketing objectives. Financial Data: Payment card details, bank account information (processed securely via third-party payment processors). Technical Data: IP address, browser type, device information, cookies. Usage Data: How you interact with our website and services. Marketing Data: Your preferences for receiving marketing communications. 4. HOW WE COLLECT YOUR DATA Directly from you when you fill out contact forms, request quotes, or sign service agreements. Automatically through cookies and analytics when you browse our website. From third parties such as business partners, analytics providers, and advertising networks. 5. HOW WE USE YOUR DATA We use your personal data for the following lawful purposes: Performance of a Contract: To provide the digital marketing and photography services you have requested. Legitimate Interests: To improve our services, prevent fraud, and manage our business operations. Legal Compliance: To comply with applicable laws, regulations, and court orders. Consent: To send you marketing communications (you may withdraw consent at any time). Specifically, we use your data to: Respond to inquiries and provide quotes. Deliver contracted services and manage client accounts. Process payments and send invoices. Send service updates and marketing communications. Analyze website performance and user behavior. Comply with tax, accounting, and legal obligations. 6. DATA SHARING We do not sell your personal data. We may share your information with: Service Providers: Payment processors, hosting providers, email service providers, and analytics platforms, all bound by confidentiality and data protection agreements. Professional Advisers: Accountants, lawyers, and insurers where necessary. Regulatory Authorities: When required by law or to protect our legal rights. 7. INTERNATIONAL TRANSFERS As a UK-registered company, we primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure adequate protection measures are in place in accordance with UK GDPR requirements. 8. DATA SECURITY We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. 9. DATA RETENTION We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically: Client data: Retained for 6 years after the end of the business relationship (for tax and legal compliance). Marketing data: Retained until you unsubscribe or withdraw consent. Website analytics: Retained for 26 months (anonymized where possible). 10. YOUR RIGHTS Under UK GDPR, you have the following rights: Right to Access: Request a copy of the personal data we hold about you. Right to Rectification: Request correction of inaccurate or incomplete data. Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data. Right to Restrict Processing: Request limitation on how we use your data. Right to Data Portability: Receive your data in a structured, machine-readable format. Right to Object: Object to processing based on legitimate interests or direct marketing. Right to Withdraw Consent: Withdraw consent at any time (without affecting lawful processing before withdrawal). To exercise any of these rights, contact us using the details below. We will respond within one month. 11. COOKIES Our website uses cookies to enhance user experience and analyze traffic. Cookies are small text files placed on your device. Types of cookies we use: Essential Cookies: Necessary for the website to function. Analytics Cookies: Help us understand how visitors interact with our website. Marketing Cookies: Used to deliver relevant advertisements. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy. 12. THIRD-PARTY LINKS Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. 13. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically. 14. CONTACT US For any privacy-related questions, to exercise your rights, or to make a complaint, please contact: CANDANS SERVICES LTD Address: Office 1312, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom Email: candansservices@candans.site Phone: +44 7832 620169 If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.